ITIL 4 is the acronym for Information Technology Infrastructure Library, basically a set of best practices for delivering IT services. It offers a practical framework that focuses on the identification, planning, delivery, and support of IT services to the core business founctions of an organization. Implementing ITIL leads to greater visibility of IT costs, better asset utilization, reduced costs, and higher customer satisfaction.

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This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

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Benefits

The ITIL certification training is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

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ITIL Training Course Curriculum

Eligibility

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

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Pre-requisites

Learners need to possess an undergraduate degree or a high school certificate.